Last Modified 13/07/2020
If you have questions, please contact us by email at [email protected] or write to us at 44 Newgate Street, Morpeth, Northumberland NE61 1BE.
What is a cookie?
How do I manage cookies?
Please note that deleting or blocking cookies may impact the functionality of certain areas of our website.
The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. There are also specific tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. However, when you visit this site from different computers, you will have to repeat the adjustment of your settings.
What kind of cookies do we use and why?
We use both persistent and session cookies. A persistent cookie is a cookie that is stored on your computer until it expires, or you delete it. A session cookie, on the other hand, is deleted when you close your browser.
We automatically collect and store the following information about your visit:
- the internet domain and IP address from where you access our website.
- the type of browser software and operating system used to access our website.
- the date and time you access the website.
- the pages you enter, visit and exit our website from; and
- if you linked to our website from another website, the address of that website.
We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems, thereby ensuring that our web pages appeal to a wide audience.
In order to collect this information, we use the following cookies:
_gat_UA-XXXXXXXXX-1. Used by Google Analytics to throttle request rates. Expiration Time: 1 minute.
_gid. Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Tracks when a visit starts and ends. Used to distinguish users. Expiration Time: 24 hours.
_ga. Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Tracks when a visit starts and ends. Used to distinguish users. Expiration Time: 2 years.
__Secure-SSID. Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website.
__Secure-HSID. Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.
__Secure-APISID. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
__Secure-3PSID. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
__Secure-3PAPISID. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
SIDCC. Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website.
The IDE and DSID cookies are created by Google DoubleClick. Google uses these cookies for the advertising they serve across the web. They are used to show personalized advertisements (ads) based on previous visits to our website.
YSC : An embedded YouTube-video collects visitor information and adjusted preferred settings
VISITOR_INFO1_LIVE : An embedded YouTube-video collects visitor information and adjusted preferred settings.
The following cookies are set by google in any page that includes a YouTube video. They appear to include a mixture of pieces of information to measure the number and behaviour of YouTube users, including information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on their servers. This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account. Most of the cookies expire 10 years after your last visit to a page containing a YouTube video, although some expire sooner.
SAPISID HSID, SSID, APISID and SAPISID cookies are also used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions.
SID and HSID are also security cookies used to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties. They contain digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which are used for your security.
__hs_do_not_track: This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot. It contains the string “yes”. It expires in 13 months.
__hs_initial_opt_in: This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode. It contains the string “yes” or “no”. It expires in seven days.
hs_ab_test: This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. It contains the id of the A/B test page and the id of the variation that was chosen for the visitor. It expires at the end of the session.
<id>_key: When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page. It contains an encrypted version of the password so future visits to the page will not require the password again. It expires in 14 days.
Cloudflare detect malicious visitors to your website and minimizes blocking legitimate users. It may be placed on your visitors’ devices to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare’s security features. Learn more about this cookie from Cloudflare. It is a session cookie that lasts a maximum of 30 days.
__cfruid : This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn more about Cloudflare cookies. It expires at the end of the session.
Consent banner cookies
__hstc: The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). It expires in 13 months.
Hubspotutk: This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor. It expires in 13 months.
__hssc: This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. It expires in 30 minutes.
__hssrc: Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. It contains the value “1” when present. It expires at the end of the session.
First Party and Third Party Cookies
We use both first party and third party cookies on our site. Cookies are downloaded by your internet browser the first time you visit the Site. When you return to the site again from the same device, the cookie and the information stored in it is either sent back to the site that generated it (first-party cookie) or to a different website to which it belongs (third-party cookie). These third-party providers set cookies when you are logged on to their pages and visit our Site. We have no influence on the cookie settings of these websites. In order to obtain more information than offered on this policy on how they use their cookies, please visit the websites of third-party providers.
If you reject the use of all cookies, first-party and third-party cookies will be deactivated. Moreover, first-party cookies will be deleted. We are not able to delete any third-party cookie. Therefore, you must delete third-party cookies on your own. This can be done within the settings of your browser as explained above.
Visitors can opt-out of the Google Analytics Advertising features using the Ads Settings or through a browser add-on located here https://tools.google.com/dlpage/gaoptout/